Return policy

As we strive for customer satisfaction, purchases are eligible for return or exchange within 14 days from the date of delivery, including items with faults or items received in error. To start a return or exchange, please follow these steps:

1. Contact Us
   Reach out to our customer service team at info@sajdah.uk When you contact us, please provide your order number, reason for the return, and any other relevant details. We will share the return address and guide you through the return process.

2. Return Shipping Fees
   Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service.

3. Refunds
   For payments made by credit card, refunds will be issued to the original card within approximately 5-10 business days after processing.

4. Conditions
   Ensure the item(s) are in their original condition and have not been used, as damaged or used items cannot be accepted for return or exchange.